I have a long-term brokerage account with the US arm of a Swiss FSB up in NYC but rarely shift positions there because their commish was out-freaking-rageous -- I had a huge gain in some stock I inherited and sold last summer during a buyout for a nice profit. The commisssion on that sale almost made me sick -- when I think of how much it would have cost if I transferred the shares to my trading account and sold them there. (Hindsight = 20/20).
Once the AE there (family friend for 30 years and definately a good person and financial advisor) retires, I probably will close my account there. I keep it open just for sentimental value and sometimes research.
But yes, I am not a huge fan of FSBs in most cases. To wit: on my FSB account 2 years ago I set a bunch of collars up on long positions. I had to call my AE, who took my order on the phone (they don't accept email orders), who calls the trading desk, makes the trade, and calls me back. Meanwhile, in my trading account, I had done 3 other such collars and was modelling my fourth when he called back to say my trade was done. While that's how the firm takes orders, I didn't appreciate the process. (And yes, while I got support on that first set of collars, when I tried to make more down the road, I get the 'sense' that the backoffice didn't like doing options trades for retail folks, and the level of support I got was NOT the same.) Strike 1.
The FSB would not let me trade options (ie sell cash-secured puts, buy calls) unless I changed my account "profile" from "conservative" to "speculative." When I asked why, they said "because you're trading options" -- even though I was using them conservatively to protect a conservative portfolio (and did not request naked privileges there anyway) in the firm's eyes I was "speculative." Strike 2.
Finally, what drives me absolutely batty with FSBs, aside from the insane commish, is how they handle account information. To wit: I go into my trading acct at TOS or OXPS and can see current price, P/L, cost basis, percentages, and so forth on one screen. At the FSBs I deal with that info is scattered across different screens, cumbersome to access, and there's a lot of idiotic clicking around to get that same data. Oh yeah - their quotes are delayed 20 minutes, despite our paying annual account fees there. I mean, W.T.F.? Strike 3.
As I said, I keep the account open for sentimental reasons. And not all FSBs are bad -- my father has a retirement portfolio at a boutique FSB and their fees are not bad at all, and while their data is still somewhat quirky other perks/processes are helpful enough and don't annoy me to consider moving his account.
Sorry for the FSB rant.