does anybody answer the (*#&@*( phone at Interactive Brokers?

[brocklanders]

Quote from BSAM:

Yet another bullshit IB bashing thread.

Normally I would agree but this seems to be a specific issue related to the tokens. I'm still trying to understand if IB restricts access to your account if you request the token and never receive it. I'm sure you would be upset if this happened to your account. I requested the token last week and so far no response about whether it is mailed or not from IB. I am now worried that they will lock my account if I don't get it. This would be very bone-headed if they are doing this sort of thing.

 

[zdreg]

Quote from BSAM:

Yet another bullshit IB bashing thread. I've used these people for years. The customer service? I've only been treated in an uncourteous manner by an IB employee maybe once.

These claims of poor customer service are greatly exagerated. I'm not saying it is the best; I'm just saying....Well, reread the prior sentence.

What one needs to learn first, is how to approach a business in a businesslike manner.

Newguy, I think maybe IB is not for you. In fact, if you display the attitude in your business dealings that your post indicates, IB should tell you "thanks, but no thanks" for your business.

Hint: Unless the matter is urgent, use a web ticket. Yes the chat "service" sucks. In fact, I don't know why they just don't eliminate it and concentrate on the phone calls and web tickets. See?---I'm not a shill. But, my phone calls always get answered. My web tickets always receive a reasonable response. Guess I'm just special, huh?---I don't think so!!

Common sense goes a long way in life.

common sense would not to be eliminate live chat. adding staff to maintain live chat would result in a quicker response time. it would be a major improvement.

 

[BSAM]

Quote from zdreg:

common sense would not to be eliminate live chat. adding staff to maintain live chat would result in a quicker response time. it would be a major improvement.

My reference to common sense was directed toward those who don't know how to communicate effectively in their business dealings; not toward IB.

 

[Pholeuon]

Hello,

honestly said I do not know what is token.
I receivedemail message that i need activate my card otherwise it will be automatically activated I think in 48 hours or something like that.
Because I did not have it it means that I did not had access to my account.
In fact the activation happened next day at the end of US RTH. - however I never calculated how many hours from email received but it surprised me, I thought that I have one day more time.

I called support /UK because i am in Europe/. They gave me temporary password that worked for one week.
When it stopped work I needed call /next day/ the support again but in the morning I received card and since than
everything works fine.

May be you can receive temorary password replacing card even prior it will be activated, I do not know. I asked it at that time my card was activated so I could not access my account.

Quote from brocklanders:

Thanks for the info. How long after you request the token do they restrict access to your account or do they? I assumed that you have to go somewhere to activate it AFTER you receive the actual token before password only access is restricted. It would be a real problem if they cut off access and you never received the token in the first place.