I gave it a trial a while back. Were your problems just account, and "chat room advice" related? Someone from their company was posting charts in the journal for a while and it wasn't good as far as thorough annotations. IOW, they didn't know what they were teaching, just a general overview.
There were a bunch of issues with the software, I gave them a long list of needed changes, and a few bugs too. They never made any of the changes while I was trying it. Seemed a bit pricey with limited symbols. No stocks or Forex at the time.
Their order entry platform was too difficult to navigate as well.