I've had my TD Ameritrade account (not by choice) since 2000 when I intially signed on as Datek then acquired by Ameritrade then finally the merger between TD Waterhouse + Ameritrade. (Not to mention I had another account with a small broker called Bidwell which was also swallowed up by Ameritrade). So I have 2 accounts with them at Apex level, one in which I use for long term investing purposes and the other for more short term swing trading activities. I've really havent had so much problem in both these venues but there have been from time to time technical difficulties such as downtimes, streamer locking up, and on one occassion recently not even being able to log in to access my account for a few hours. They arent so much of an annoyance if you are trading on longer time scale but if you are actively trying to get in or out of the market it can become a big problem. I have to say there are good things and bad things that came from the acquisitions and mergers - no maintence fees, free tools (at Apex), and a sense of security (believing they hold true to what they advertise) replacing money lost against fraudlent account activity.
I still use mainly the Streamer interface (taken from Datek) and I dont really find any other software that they offer really useful. Maybe their Advanced Analyzer from time to time to search for stocks but thats bout it. I think their other tools like Quotescope, Market Motion Detector, Strategy Desk, and their horrible attempt to "package" Streamer interface in their Command Center software are just gimmicky. It's cheap solution as far as getting market information if you arent too active I guess. How fast that information is in comparison to other brokers or services, I cant say. I simply use the datafeed from Streamer and use Medved Quotetracker (program you can download at their site quotetracker.com) as the trading interface (can you believe Ameritrade also acquired them as well?) and I stream that data into Amibroker for custom charting. (I dont like how all these free charts limit what you can do).
There are a few changes to how they do things which I dont like since the merger. You can no longer route to market makers, which blows, your only choice now is Inet/Arca or simply their in house autoroute. They never really given me an adequate explanation as to why this feature suddenly disappeared after several inquiries. They seem like they are always trying to experiment with their service, their website platform, and so forth. i.e... got a letter from them saying they will be offereing TotalView with their L2 quotes to Apex customers. Well, I never saw it on the main platform - had the feature availble on Quotetracker no less (I guess it was workaround). Never had a problem with Customer service for the most part with Datek or Ameritrade but with this merger with TD, it seems they are losing it: either being more rude, ignorant or simply evading questions without giving adequate answers. I'm hoping its just all a "work-in-progress" to becoming something better. Let's hope.
But in the meantime, I want to now get into more active trading - getting in and out of trades within 5-10cents spread. I'll still keep at least one of my TDAmeritrade accounts. IB looks interesting. Can any former (or current) users of Datek/Ameritrade who now use IB give me feedback about IB in comparison? Do they provide adequate data feed or do I need to get another third party subscription like E-signal? What do I get with a basic IB Universal account?