I have a few HP computers. If this would make you feel any better... HP is doing similar thing. If you call for tech support, and especially late at night (after 5pm PST)... almost guarantee that you would reach someone in India to answer your call. Courteous... in a strange way. (Definitely not "American"). Some would repeat everything you said. Some would tell you every step he/she is doing (but solving your problem). Don't let the Christian-like first names fool you. They are all instructed to grab an "American" name. Jacks and Jills.

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