Quote from vanilla2:
you must be a pretty persuasive customer, i tried to get more than the 15% coupon discount on a d600 latitude, but didn't want to wait for a response on my escalated request so i went ahead and made the order.
tried to change part of my order this afternoon and got some serious runaround and frustrating indifference. took 4 calls before someone could adjust my order over the phone and retain the 15% coupon. The first 3 I spoke with told me to cancel and resubmit online and that I would probably lose the coupon and there was nothing they could do. reminded me of dealing with the phone company. feels like the gears totally shift once you're a submitted order and no longer a potential sale.