hi and sorry for my english,
I am living in Spain. I had an incident with the broker GLOBAL FUTURES Enchange&trading Co. about two years ago. I describe it below:
I had an account of 3000 usd and my positions began to get negative results and I decide close all negative positions but the trading platform blocked and I can´t close the positions, then I close the trading platform and re-opened it but it does not work. Finally after 2-3 hours a global futures agent phone me and say me that they closed my positions and that the resulting balance of my account is -2000usd (deficit). I answered that I accept the total loss the inicial deposit (3000 usd) but I don´t accept a debt that I haven´t got caused or requested. ¡They must execute the margin call !. they must close when the balance is below of maintenance margin.
This week I received a call from a law firm representing GLOBALFUTURES and they said me that if I don´t accept the debt they will report me in my country. They said me that if I avoid litigation they lowering the debt 1500 usd.
Please appreciate your advice, because I am a little confused because I do not want legal problems with anyone. I believe I am responsible for the loss of money but I do not have to deal with a debt that I have not led since I could not close the transactions by a failure in the trading platform of Global Futures. The broker should have closed the losing positions when the bill came into margin call.
Sincerely,
rimbower
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I am living in Spain. I had an incident with the broker GLOBAL FUTURES Enchange&trading Co. about two years ago. I describe it below:
I had an account of 3000 usd and my positions began to get negative results and I decide close all negative positions but the trading platform blocked and I can´t close the positions, then I close the trading platform and re-opened it but it does not work. Finally after 2-3 hours a global futures agent phone me and say me that they closed my positions and that the resulting balance of my account is -2000usd (deficit). I answered that I accept the total loss the inicial deposit (3000 usd) but I don´t accept a debt that I haven´t got caused or requested. ¡They must execute the margin call !. they must close when the balance is below of maintenance margin.
This week I received a call from a law firm representing GLOBALFUTURES and they said me that if I don´t accept the debt they will report me in my country. They said me that if I avoid litigation they lowering the debt 1500 usd.
Please appreciate your advice, because I am a little confused because I do not want legal problems with anyone. I believe I am responsible for the loss of money but I do not have to deal with a debt that I have not led since I could not close the transactions by a failure in the trading platform of Global Futures. The broker should have closed the losing positions when the bill came into margin call.
Sincerely,
rimbower
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