Originally posted by gmiskin
When we were registered to do this business in Ontario there was a concern that clients were at risk because of the volatile nature of direct access trading, as well as the danger posed by an individual using Watcher hotkeys for the first time (never before available in Canada). To assuage their fears, we implemented a software course which teaches the client how to use the Watcher and nothing else. Experienced traders have taken it, found it beneficial, and it has never been an issue. Company, as well as IDA compliance require a test be taken demonstrating the clients ability to use the Watcher in a competent way.We do not make taking our theory course mandatory in any way. Clients may engage in any type of trader education that they see fit.
Questrade currently has 0 traders paying $.10 per share nor has anyone at any time ever payed that rate. There are no per ticket minimum fees, and traders are encouraged repeatedly to preserve capital. We have always maintained that churning clients is unethical and is a bad business practice.