Based on your post, I have sent a directive to our 3 groups involved: Customer Support, Market Data Integrity, and Operations. They should all know that these requests are important, and the ticks will be corrected quickly when reported. It is best to use the RT chat function on our websites so we can ensure to get enough detail from you. Otherwise, if you email, just make sure you provide data/time/symbol/and details of the bad tick. You will receive a reply to email within an average of 10 minutes.
Thank you for the information.
Jay Froscheiser
VP, Product Operations
DTN Market Access