Quote from Vertex:
Last fall I happened to be running a demo of Zenfire to compare against my live IB account during a Fed announcement. Actually, I was specifically comparing ES during a volatile announcement because I had read several statements like the one quoted above.
I remember the details because there was a striking difference in the feeds. The Fed bar opened and spiked down very fast followed by a bounce back up. At this point the Zenfire chart showed a bar low of 2.25 points lower than the IB feed, and posted those lower trades to the T&S that IB missed completely. As I remember, price then dropped back down and closed much lower basically covering the missing trades on the IB feed chart. But still at one point in the bar IB was missing 9 ticks.
Sure, last fall was extraordinarily volatile on a normal bar much less a Fed bar, but I saw first hand how a snapshot sometimes misses things. I also saw how live feeds don't necessarily lag, at least not all of them.
I personally think the whole "never lags because its a snapshot" is just an attempt at selling a weakness as a positive.