Speaking as a member of management at IB, please believe that we are very aware of the problems we have been experiencing over the past 2-3 weeks, particularly those relating to connectivity.
I'll apologize for the problems our customers have experienced but I am sure everyone would prefer reliable connectivity to the apology.
We are working to identify the weaknesses and correct the situation, to provide a more fault tolerant environment. It is absolutely our highest and most urgent priority.
Jon