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Dam IB logged off 3 times...
- Thread starter Digs
- Start date
Just got slammed again. Time is exactly 5:30 Pacific Standard Time. No idea what server I am on. I really don't have much confidence in this broker anymore. I dont think they take this business seriously. I guess I'll finally have to come to terms with the idea of filling out the paperwork for another broker. I hate paperwork. But the alternative is getting stuck time after time. By the way, anyone thinking of starting a new account should know that if you have to call IB to close out a position, you are automatically charged $30 bucks!!! So the way it works out is that they actually get rewarded with additional cash flow each time the system crashes!!! Pretty sharp.
I wonder what would happen if I posted the number of hours between each "system crash". Maybe it would be a good idea if we all did that periodically. At some point you would have a pretty accurate idea of just how reliable each brokerage is. I'll start now. Its been 12 minutes since IB disconnected last.
Quote from steve46:
. By the way, anyone thinking of starting a new account should know that if you have to call IB to close out a position, you are automatically charged $30 bucks!!! So the way it works out is that they actually get rewarded with additional cash flow each time the system crashes!!! Pretty sharp. [/B]
They waive the charge if it is their fault and the system is down.....the problem is GETTING THRU!
Quote from def:
guys, I'm asleep for most of the US trading hours and normally don't sit in front of a computer during my evenings. As steve_ib and myself are the primary IB posters on this site and we are both based in Hong Kong, it is hard to comment w/o knowledge of a problem or if we are not seeing your posts.
The problems with the drop offs yesterday were related to the performance of the UUNET connection into our Greenwhich office. It dropped off for 30 seconds at 10:14 and again at 10:44. Upon the second disconnect/drop in performance (large packet loss) the network group forcibly switched off the UUNET so everything was routed via the SPRINT circuit.
Well maybe a good strategy would be to get a US based team to support your US based customers - or is all your business coming from Hong Kong ?
FYI we had no problem yesterday even with the re-route. ITs a good thing to actually tell people exactly what the problem was and how it was resolved. In the absence of explanations folks will make up their own reasons for unexplained issues.
Quote from Quah:
Why would you be asking IB for formal answers about this through ET instead of directly with them? Doesn't make much sense.
I agree it doesn't make sense. I called and also emailed and did not get a response yesterday.
For the size of the customer base there should be better technical support.
IB TWS is perfoming a "disconnect/reconnect cycle" when it thinks that connection quality is insufficient. In fact it is a safeguard to prevent customers form sending orders over an instable connection. I wonder why some IB customers seem to have a lot of these probems and others have almost zero disconnections.