Cyber Security Scam

[RobtF]

My daughter's laptop got infected with this virus that disguises itself as a security program to remove viruses! For $59.95!
Every solution I've looked at so far calls for another security program purchase . I don't know what to trust.
I understand this is a dangerous virus.
Is there a way to remove for free? System Restore?

 

[Sanjuro]

I had to fix that problem for my dad before.

http://www.superantispyware.com/
1. Download on a clean machine (Free Home Version)
2. Move over to infected machine with usb drive
3. Install SuperAntiSpyware
4. Run Complete Scan

Everything should be back to normal afterwards.

Microsoft has a new free Antivirus you can use which got pretty good reviews I read.
http://www.microsoft.com/Security_Essentials//

 

[rwk]

This one is free and has a good reputation. http://www.malwarebytes.org/
You might also look at Avast and AVG/Grisoft.

 

[GTS]

Quote from rwk:

This one is free and has a good reputation. http://www.malwarebytes.org/

+1

OP: You should post the name of the virus to get more specific recommendations on how to remove it; by chance is it AntiVirus 2009?

 

[RobtF]

Quote from Sanjuro:

I had to fix that problem for my dad before.

[Microsoft has a new free Antivirus you can use which got pretty good reviews I read.
http://www.microsoft.com/Security_Essentials//

Thanks, Security_Essentials zapped Trojan:Win32/FakeXPA. One other well knowm anti-vrus prgm did not.

 

[zdreg]

Quote from Sanjuro:

I had to fix that problem for my dad before.

http://www.superantispyware.com/
1. Download on a clean machine (Free Home Version)
2. Move over to infected machine with usb drive
3. Install SuperAntiSpyware
4. Run Complete Scan

Everything should be back to normal afterwards.

Microsoft has a new free Antivirus you can use which got pretty good reviews I read.
http://www.microsoft.com/Security_Essentials//

what is the purpose of step1 & 2 ?

 

[Sanjuro]

Some malware prevents you from accessing antivirus websites from the browser by redirecting you to a different website or blocks your internet completely.

The first two steps avoids this.

Quote from zdreg:

what is the purpose of step1 & 2 ?