This is so strange. I managed a local computer shop, and while we use the same parts as Dell for example Quad Core Intel CPU's, every once in awhile, we may get a bad motherboard.
We offered a year warranty on our parts. So let's assume a motherboard is defective which happened to us once. We built this computer for lab which needed special configuration including box size and color to fit in their location. So I called the part supply which is able to get us a replacement part within one day, and I drove to lab, picked up the defective computer, I changed out the motherboard, and brought it back and set it up, total downtime just 1 day. Same specs since while computers do change, for example, get better, they don't change within a few days.
This is why the lab uses us rather than say HP or Dell since we can provide 24 hour 7 day a week service. Also, our pricing was similar for desktop computers but with better service. All of the local business like the dentist office and the gym used our computers since if they called us, we would drive right out there that day and solve their problems including network problems and setting up new networks which Dell and HP don't do. We did not build laptops so sold the Dell business class laptops instead and of course serviced them.
I even when I was working in this state, was sub-contracted by larger companies like Staples to service their clients. We got paid for both warranty and non warranty work. However, non warranty work was billed out at usually a 45% higher rate than if they called us directly which was funny since once I showed up at a house on a Sat, and they recognized me from our store even though I was performing work for the larger chain outlet.
Staying in business is all about customer service and creating a great name for your company, if you don't do that, you are not going to stay in business and the company I was with had been in business over 7 years.
We offered a year warranty on our parts. So let's assume a motherboard is defective which happened to us once. We built this computer for lab which needed special configuration including box size and color to fit in their location. So I called the part supply which is able to get us a replacement part within one day, and I drove to lab, picked up the defective computer, I changed out the motherboard, and brought it back and set it up, total downtime just 1 day. Same specs since while computers do change, for example, get better, they don't change within a few days.
This is why the lab uses us rather than say HP or Dell since we can provide 24 hour 7 day a week service. Also, our pricing was similar for desktop computers but with better service. All of the local business like the dentist office and the gym used our computers since if they called us, we would drive right out there that day and solve their problems including network problems and setting up new networks which Dell and HP don't do. We did not build laptops so sold the Dell business class laptops instead and of course serviced them.
I even when I was working in this state, was sub-contracted by larger companies like Staples to service their clients. We got paid for both warranty and non warranty work. However, non warranty work was billed out at usually a 45% higher rate than if they called us directly which was funny since once I showed up at a house on a Sat, and they recognized me from our store even though I was performing work for the larger chain outlet.
Staying in business is all about customer service and creating a great name for your company, if you don't do that, you are not going to stay in business and the company I was with had been in business over 7 years.
