Put the phone on speaker, and as needed respond to a prompt or talk to a person until you are at the level you need. It is annoying, but you can keep working and still get to someone. IB help wise was pretty good for me, other than the wait. You could try contacting DEF on here if he is still here. He was very knowledgeable and helpful.
Complaint about an IB level 2 support tech.
- Thread starter theakson
- Start date
I have worked in software development for over 30 years and for small and large companies. Here are some insight into how companies deal with customer problems. First, if there is a workaround for you problem then your problem is considered "solved". Whether it get addressed in the future software release depends on these factors: 1) how many people have the same issue; 2) how difficult is the solution; 3) how important is the customer (how much revenue do their generate).
When developing software, there is an expectation of the how the software is used. Many times, what we thought is the "correct" way of using the software is not how it is actually used. Thus, there are may unanticipated issues that arise in the field. Since management have plans for new features/enhancement to the software, the customer issues identified are weighed against management goals. Since software development takes time, a cost benefit analysis is performed on all requests/bug. Your problem may not important enough to be address and thus may never be fixed.
Exactly. Everyone should take note..
The issue is that TWS Mobile (and only TWS Mobile, not the Desktop or TWS Gateway / API) alerts me that I am using delayed data even though I have a subscription for live data. That's clearly a software bug and not a *you're not using the software correctly dumbass* issue.
you sure there isnt a symbol in your quotes that is delayed ?
Yeh, been having the issue for months. They resolved it earlier in the year, and then it came back. Was related to orders placed through the API missing a flag, had to update TWS gateway to resolve the problem earlier. Tried that, but issue is something else.
def
Sponsor
Sorry for the lack of a reply as I haven't been following the board regularly. OP, if you wish, send me a PM with your ticket number and I'll see if we can look into your issue and provide a satisfactory response or fix to your issue. ET180, same thing. I suspect you have a mix of delayed and real time data for the product mix you display but can certainly ask to have someone look into it further.
After about a week with no response, they finally came back a day after my post about the matter on Sunday night. I responded this afternoon and waiting for a response. The issue is not related not having real time data for the products traded. Currently, I only trade index options, stock and ETF options, and stock/ETFs. I have live data for all those. Also, I am able to submit new orders on TWS mobile without getting that delayed data warning. I simply cannot modify existing orders submitted via the TWS API without getting the message...but only on TWS Mobile, the TWS desktop doesn't complain about delayed data. I know it has something to do with API flags set with the order. That's what it was last time anyway.