Comcast worst company ever. Again.

[brokerboy]

Quote from GTS:


I think you meant FIOS makes no money right now - Verizon is doing quite well, especially with their co-ownership of VZ wireless.

i think fios hurts verizons numbers a lot but yes i did mean fios.

 

[CET]

Quote from SREC:

The cable service sector is a razor thing profit margin business. I've had this confirmed with high ranked employees in the company. I think cable internet is in the same boat. That's why they keep calling us every month trying to push their phone service, because that's an add on with a good profit margin. Also DVR & VOD services are profit centers.

I got tired of their calls about phone service after a few months and told them to stop calling, which they will. If they say anything tell them you will call the public utilities commission if they don't stop. That will solve the problem.

 

[GTG]

The line stretched out of the door and around a corner.

Where the people in line paying their cable bill in person? The 2 times, I have had to return a cable-modem, there were all of these people in line in front of me, who were apparently paying their cable bill in person! This blew my mind that a large amount of people travel to the cable company's office every month, and wait in these long lines so that they can pay their cable bill in cash.

 

[tenthousandmen]

Quote from Rabbitone:

While I was a Comcast customer I came home from work to find the TV listing channel had been removed. When I called and complained they say “You have to upgrade. We no longer support listings on that level…” So I cancelled my Comcast service and installed WOW. This listing channel had been one of 11 channels that had been removed from our service with no written notification.

About 45 days later I received a bill for over $175 for their modem. They stated they no longer picked up modems. I either had to pay the $175 or take the modem to their lone surviving service center in my area. I drove the 20 miles to their service center and waited 2 hours in line to return that modem. The line stretched out of the door and around a corner. When my turn finally came I had to fill out 2 pages of paper work to get a credit.

The next bill had a credit that wiped out the $175 charge. But I now had a late fee. I must have put in 4 hours of time trying to get this charge off the bill. I was assured it would be taken off. Then the next month a new bill arrived with detailed warnings. I had enough. I filed a complaint with the BBB. Comcast called me and said it was all a billing misunderstanding.

I didn’t trust them. I kept the complaint open through the billing cycle. Sure enough they screwed up in that cycle. The bill showed a credit to cancel the late fee and then the charge being reinstated with more warnings. This time I went to my lawyer. He wrote a simple note explaining that we need confirmation in writing that the account was closed and no charges remained. A few weeks later finally got an apology from a Comcast regional sales manager along with a statement that I owed nothing.

I have rarely seen in business the level of arrogance that Comcast uses in its customer service. I will never do business with them again.

Would of rather reversed and sued them . Or mail a shattered modem to those charlatans in Comcast tower.