"Classic" IB tech support

poohbear · Mar 14, 2007

Quote from Sanjuro:

You did a good job in making yourself look like an idiot.

Tech support answered your question and you didn't like the answer so you come post here. That has nothing to do with the quality of tech support.

There's no use to deny IB's service sucks.

syswizard · Mar 14, 2007

Quote from Sanjuro:
You did a good job in making yourself look like an idiot.
Tech support answered your question and you didn't like the answer so you come post here. That has nothing to do with the quality of tech support.

That wasn't nice...you must be stressed and thus should quit trading for a while.
Many of the other posts concur with me:
"There's no use to deny IB's service sucks."

kiwi_trader · Mar 14, 2007

Actually, Sanjuro's right.

This is good tech support. You asked a question and without hesitation or equivocation they gave you an answer.

Well done IB.

OldTrader · Mar 14, 2007

Quote from syswizard:

IB is introducing a new tool called their Market Scanner in the next release. I've made 2 inquiries about it: The first was: "Can the scan codes be programmed by the user to perform a special scan ?" Answer came back a terse "No".
Second was: "Well, will YOU program a special scan for me then ?". Answer came back AGAIN, a terse "No".

Now, I know these answers are both "off the wall"...as anyone with some common sense about these kind of tools knows that a scanner without some flexibility is pretty worthless.

Is there anyone at management level at IB looking over the shoulders of some of their tech support people ? I think not !

A simple yes or no answer seems like an ideal answer.....especially to a question which makes it obvious you're not familiar with TWS or it's functions. Like you were told, market scanner has been available for quite some time.

What exactly would have been better? You want your ass kissed?

OldTrader

GTC · Mar 15, 2007

Which department's IB CSRs do you think need the most improvements?

FullyArticulate · Mar 15, 2007

Quote from GTC:

Which department's IB CSRs do you think need the most improvements?

I have some names, but I'll take the positive spin of this question instead. :-)

I've gotten fantastic support from the Japanese team (if you "chat" at 8pm Pacific Time or so, you get them), Aiko in particular went above and beyond. Aimee is also pretty helpful and patient.

As other posters have pointed out, you can't expect hand holding from IB. My support requests are limited to bugs and "inconsistencies" on their web site. When I find a bug, I'd like it to be acknowledged and (eventually) fixed, rather than bounced back at me with a smart ass answer.

Arnie · Mar 15, 2007

Quote from dst:

Market scanner has been on the market from quite some time.
Currently you can use custom filter to narrow down your scan results.
We anticipate ability to supply custom scan parameters in future.

Would it be possible to have it so that I can scan for stocks based on their relative volume? I would like to scan for stocks that are trading at x times their normal (60-90 day average) volume. Thanks

syswizard · Mar 15, 2007

Quote from dst:
Market scanner has been on the market from quite some time.
Currently you can use custom filter to narrow down your scan results.
We anticipate ability to supply custom scan parameters in future.

Thanks, and that is good news....but again, this was not communicated by your support people. It appears not everyone is on the same page there....indicating poor communication of technical info.
(Note: only geeks in California or Washington state can get away with that !)

Bob111 · Mar 15, 2007

here is classic-in email below i wrote that after i upgrade to java 1.6 -option to make GTD order from TWS just gone. damn button just disappear. only options are DAY or GTC
that mean i can't do that no matter what version of TWS i was using. here is respond from IB-

We have couple of issues regarding GTD orders through TWS workstation which is fix with the latest 868.x version. Please install 868.x from a different system and try again. I can send GTD orders/modify/cancel via API and TWS.

here is my email-

here is what i have since monday,3/11/2007, after US switch to
> summer time-
> GTC orders submitted as basket did not get cancelled, after expire. one computer
> i'm using with java 1.5_09 and stand alone TWS 864.7. If i create order
> ticket from TWS and create GTD order from there-it works fine. if i save
> this open working order as basket and submit it to TWS as basket file -order
> will be open after expiration time. Status-green. if i manually change time
> in this open order, submitted as basket-it will get cancelled after
> expiration. ordered. GTD orders placed via API did not
> get canceled after expiration. Orders, where expiration time already
> passed-accepted without rejection or error message, like it was before. Same
> thing on this computer, with browser version on TWS(868).
> on another computer(with installed same stand alone version of TWS 864.7) i
> update java to JRE 6(java 1.6), but there is even more surprises-GTD API and
> basket orders did not get cancelled on expiration as in example above. but
> on top of it, when i tried to create GTD order from TWS there is more GTD
> option in Create Ticket menu jut DAY and GTC. Same, if i tried on browser
> 868 with java1.6.

btw-still have same problem regardless to TWS version. and what happends with build 867? i see 866 and then 868. nothing in between

dst · Mar 15, 2007

This feature is currently not supported; however it seems like a great idea, would you please submit it via our suggestion box? Thank you!

http://www.interactivebrokers.com/en/general/poll/poll.php#list

Quote from Arnie:

Would it be possible to have it so that I can scan for stocks based on their relative volume? I would like to scan for stocks that are trading at x times their normal (60-90 day average) volume. Thanks