You still have the gold credit card? Mine ran out of battery after I turned on by accident and didn't realize it. And since then IB has refused to replace it for me and instead forced me to receive their SMS text as the extra step for authentification. I thought this is fine. Why does IB still want us to use their freaking app? I don't want to download their stupid app's.
That would be a problem for me as I have multiple family accounts.