Quote from MichaelD:
Dear Valued Clients,
With respect to unintended and/or duplicated charges, we certainly apologize for any of these incidents. We strongly urge our clients to contact us immediately should these ever arise such that the situation can be immediately rectified.
Regarding commission reductions, our firm policy has always been to apply these to all our clients automatically. Our most recent actions--lowering from 1.2 cents to 1 cent the commission on the first 500 shares for equities and lowering option commissions--clearly evidence this. The only exception to the aforesaid policy arises when a pricing change involves an increased committment(eg. platform fees, plan fees, trading volume requirements and so forth) from clients--in which case the clients obviously need to explicitly direct us to make the appropriate changes to their accounts. Our firm policy has always been to communicate commission/pricing changes to clients in a systemmatic, structured and time sensitive manner.