As an IB customer, I am pleased and reassured too.Quote from TraderTony:
Ok, I have now heard from IB that I will be compensated in full for the loss on this transaction.
Whilst I think this is the only right outcome, I am pleased and reassured that IB have done this and that they have done it relatively promptly.
I have not yet had confirmation that the system has been improved to prevent this kind of situation happening again in future so if you use IdealPro, please do check positions are fully closed where they should be.
Thanks for all the advice on the thread which has been noted.
This is very good publicity for them. Thank for the feed back on this outcome.
let's see the upgrade of IdealPro...