I didn't see your message before. Sorry for the late reply.Quote from jnbadger:
How and when did you cancel your NTKN service? How much notice did you give. I attempted to cancel mine on the 16th of November by sending emails and leaving messages (Heaven forbid they'd ever want to answer their f..ing phone). I received an email near the end of November saying their acctng dept will take care of it.
I wasn't very surprised when my card was charged again on the 4th of Dec. But hey, at least I received another email from them stating that their accounting dept will take care of it. I also received a message from someone stating that their cusomer service person was out of the office and would get back to me. Nothing since.
It might be time to get a different debit card.
I dealt with Christina directly. They have a 30 day notice policy which is not stated any where. Christina was out for a couple of weeks, but she was back when I wrote my message above. I must say that dealing with anyone from NTKN since Andy left has been completely disappointing. It was obvious that the ship will sink.
I would take steps now with your credit card to block charges from Need To Know News for the amount you normally get billed. The charge will then be refused as long as they try to authorize the exact amount.
I have filed with my credit card to dispute a couple of months of charges to recoup the difference between the overcharge for 7 months and the amount I was supposed to pay.
The only great thing left with NTKN was Dennis reporting from DC. Even he has gone down hill this past week.
I'm happy so far with my decision to go with TTN at a discount. If you want to sign up there and get my rate, I would be happy to forward my coupon code to you. I don't benefit from anyone using it.
Take care.
PS: If you cancel, be sure to send them an email with a return receipt requiring a reply confirming that they cancelled. This will be key for further disputes thru your credit card.
