Best Broker ???

Quote from gemini_315:

have never used IB, but it is important to me to be able to get a hold of someone by phone, in the remote instance I would need to(and this looks like the biggest complaint of members using IB at this time).
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i've never really understood the need for phone access. in the several months i've been with IB there has not been a single occassion where i felt a compelling need to call them.

frankly, the last thing i want is a broker i need to call, lol. i used to call Fidelity all the time, but then, there was a never-ending stream of reasons to have to call them!
 
Quote from def:



There have been vast improvements in pickup times for calls within the past month. New system, procedures etc. Before writing IB off, why not pick up the phone and call during trading hours and then if not satisfied, look elsewhere.
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Well DEF I decided to take your suggestion and I did call IB today during trading hours and I was quite pleasantly surprised. I called all of the numbers (trading desk, trading support, fund transfers, technical support) and they all answered very quickly. Matter of fact I called the trading desk a few times just in case I got lucky the first time.

Of course I have not had the experience of dealing with IB when there is a real problem, and cannot comment on that.

My main concern was that someone actually answer the phone, and that seems not to be an issue any more.

I will definitely consider IB for opening an account. Thanks for the advice.
 
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