Originally posted by AAAintheBeltway
If you are not auto-x'd , my understanding is your ticket is printed out and hand delivered to a broker. Cancelling involves the same process...better stick to ISE.
Originally posted by wavetrader
zippie,
all they said was that the trade looked good to them.
They told me next time it happens to contact them by phone asap, and they'll put pressure on the exchange. However, it takes about 5 minutes to get to a live person...