Assent/Hammer reliability

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newyorkcity77

I trade prop with Assent in New York City.

Lately the Hammer system is less reliable going down 1
or 2 times a day for 5 minutes or more at crucial
market times(open/close).

I'm wondering if the recent influx of traders to
Assent because of good rates, Worldco, etc. is
stressing Assent's infastructure?

It's good to have new traders in the office, new ideas
and perspectives, but maybe it's time for
Assent/Sungurd to update the back office systems?

I would like to know if all Assent office locations
across the country are seeing frequent Hammer
problems?

Also what is Assent doing to fix these problems?

Thanks->
 
I'm remote and run two accounts, one on citrix, one on vpn. I haven't had problems anywhere near what you describe. I think there was one problem causing a disconnect in the last month.

Are you sure it's not something to do with servers or networking particular to your office?
 
I trade over vpn and had some level 2 problems today, but no connectivity or time delay issues.

I have been having some issues with the smart and shave orders though...
 
I traded with the hammer platform at Andover about 3 years ago. I would say that the system went down at least 3 times a day back then. Not only would it go down, but it would be down for hours at a time.

I have been to three other firms since then and have yet to experienced the same problem.

Without good software, you are trading at a major disadvantage!

Andover/Assent better get there act together or they are going to lose alot of traders.
 
which office newyorkcity77

is it the one by the 33rd street path station curious?

i think its alot of firms not just andover but i don't no for sure. they cut the cost and less volume something has to give my firm is having problems too.
 
i just started to trade with assent and i think that the guys at my office suck- the tech, office manager all of them-
i mean they dont know one crap in there-
the system went down the first week i was there for over an hour from 9:30 to 10:30- the software have glitches for sure and the charting sucks-

I have nothing positive to say except the execution or fast-

Tech suck -
oFFICE PERSONNEL SUCK
 
Quote from lescor:

I'm remote and run two accounts, one on citrix, one on vpn. I haven't had problems anywhere near what you describe. I think there was one problem causing a disconnect in the last month.
More...

Ditto, been ok here.
 
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