Quote from giles117:
Thats Just one such scenario.....
I thought I was responding to this: The very first step of 3 that a customer must fully have cooperated with in order for the guarantee to be valid
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We can guarantee this if you work with us in three ways:
<b>1) Keep your account information secure and confidential - don't share it, because sharing your UserID, password, PIN, or account number with other people means you authorize them to take action in your account.</b>
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The way I read it is if you give a crook your user ID and password due to you fell for a phishing email and clicked on the crooks link in the email and entered that info, you did not then keep your account information secure and confidential.