Are brokerages supposed to compensate for system outages?

D

dtryan

Hit submit and my order was a pending limit order for 8 minutes before it hit the market. When the server unfroze and it finally went through, the stock was trading below my limit and I had to sell it for an extra $5 a share loss as it was dropping. Cost me $15k
 
OptionsOptionsOptions said:
TD?
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How did you know? Lately, their servers always freeze constantly as they have been overwhelmed during market open. For the past 2 weeks during the first 30 minutes of market open, I have to pray their system is up. It really is killing my overnight holds
 
OptionsOptionsOptions said:
  • I don't think so because they have a 800 number to call trades in.
  • 1-800-465-5463
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I am actually PCS so I have a direct line and when I called it still took them 20 minutes or so to research what the problem was. For volatile stocks, 20 minutes is an eternity during market open. TD has been a mess of a brokerage lately. This is coming from an elite client

Might give other brokerages a try. So basically I should accept that any outages will come out of my pocket right?
 
Maybe. What did they say? File a written complaint - document everything and send a copy to FINRA.
Generally, on very volatile openings/closes they are not liable unless they were negligent in some fashion.
You can always take them to arbitration.
 
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dtryan said:
So as a client that trades large lots of volatile stocks, is it even possible to get compensation?
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Doubt it. I recall acknowledging with signature something like, "..broker has zero responsibility for anything that happens over the net". IOW, all of the responsibility is born by the customer... and if that's not satisfactory, place your trades over the phone with a rep.

I don't know what the brokers do when their computers go on the fritz and it "costs you". (??)
 
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