Def,
I have used TWS for 4-5 weeks late last year. Unfortunately, I did not have good experience with it. I did not find TWS a reliable and dependable tool to trade. If I want to send my order to a particular ECN, the system should reliably send it to the ECN. If it is not marketable, display it on the book. If it is rejected, let the trader knows about that. Having the so-called "best execution" is probably good, but the fundamental of a trading software is its reliability.
1. Every brokerage claims their system is superior than others'. Why can't IB publish how it is routing the orders when using the so-called "best execution" method? I am not sure traders appreciate black-box routing. You probably have the best algorithm to route futures and options. But I thought stock trading is new to your firm.
2. I have had a few times where I entered a trade on ISLD line but they went no where and stayed greyed for the whole day. Nobody at IB knew the reason when calling the helpdesk. Even today, other folks on SiliconInvestor site are still reporting this problem.
3. The bid/ask prices and their sizes were totally out of line. When my other direct access brokers and streaming quotes were showing a few hundred shares at bid or ask prices, but TWS shown them ten times more on the same side.
4. When will IB fix TWS so it can handle systems on a shared internet connection?
5. What will IB do for its clients if a trade dispute happens, say a MM back away from his price or an order accepted by the system but no execution due to IB's routing or whatever problem? A reputable brokerage will normally acknowledge their problem and honor the trade if it is indeed the case. I have not had any luck on this with IB.
6. How are new issues (IPO) being handled now? Are they still being entered into the system manually? It took a couple days at least to show up in the system so they can be traded.
7. Quality of quotes had been very unreliable that they were either delayed or incorrect (when comparing with my other streaming quote vendors (more than one). Has this been addressed?
Thanks for your reply,
JT