Anyone having issues with Tradovate this morning?

T

tango29

The platform went offline for me. Unsure if a trade was filled and can't get ahold of anyone. Really not confidence building. Getting fairly ticked off
.
 
The temporary issue was resolved. Please contact our trade desk or support if you are unsure about an order, and they will be happy to help.
 
The main line is:
844-283-3100 or the 312-283-3100
 
I got a hold of the trade desk a few minutes ago, and as of now they indicate I am flat. They are double checking on the back end and if there is something different they will get back to me.
That was a bit too long to get someone to find an answer. I need to at least find out if I have to offset a position on my backup platform as soon as possible.
 
Now it's up

Start thinking that after Ninja aquired them things went ugly

Their web support forum is desaparecido

None of them reply to your question
Zero, nada

The forum is totally abandoned
 
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I get replies, but they are quite a bit later in the day. I always have the back up ready to go, but I worry about getting ahold of someone if I am in a position and it craps. Regardless of having a backup I still want to be able to quickly close via a trade desk.
More than a little worried that they don't have the staffing for the business anymore.
 
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