Anyone else have ActiveTick problems?

[macdmomentum]

I haven't been able to download any historical data all weekend, and now come Monday morning, I am still having issues getting any data downloaded at all. Anyone else who has the service seeing the same thing?

 

[liangcai]

I have the exact same issue. What worries me is that their online live support is offline at work hours. No one is answering the phone as well.

 

[macdmomentum]

I got a kick out of the fact that just as I was filling out their form to enter the live chat, it went offline (this was at 7:40 am). I also did finally get some of the historical data, but later realized that the entire data set for Friday for my list of tickers I am using (about 40) is missing! Totally unacceptable.

 

[prophet]

I'm thinking of subscribing to ActiveTick for historical options trade and quote data.

Were these issues resolved?

Have you downloaded ActiveTick historical options tick-by-tick trade and quote data? If yes, were you happy with the data quality and completeness?

Discussing this on another thread: https://www.elitetrader.com/et/threads/5-minute-snapshots-of-all-us-options.301179/