Quote from feb2865:
After my account got approved, I initiated an account transfer last Monday. After 48 hours ( more than reasonable for a wire transfer) I call them and they said that once the funds got deducted form my account, that would be the sign. I told them that is simply outrageous. I called my fund holder and they said there's no claim from openEcry whatsoever. I call openecry asking for the details on the bank where they have the segregated funds to see if I can Initiate the transfer from my end. They told me I have to follow the process.
I decided to hold until Friday, but at this point something smelled bad. On Friday, I chat with a guy name "Chris" (for some reason that's the name always come up on the chat) He asked about the bank's phone number to talk to them personally and not to worry the funds will be transferred that day. That was around 10:00 AM. About 3:30PM EST I called accounting to N/A I went back to this guy named "Chris" on the chat. He said "hold on please" and let me hanging for about an hour. Then I made a little bump on the chat and he asked me on what was my problem. I ask him if I have to repeat myself all over again. He (again) ask me to hold. At 4:46PM EST he replied "have a good weekend sir" and hanged up. The funds never got transferred.
This is pretty much my experience with OpenEcry in the flesh. The software is very competent. But my experience on the customer service side was awful. Today, I got my account approved and my funds transferred (today 4/12/2010) with another broker.
