Quote from bundlemaker:
Basically you can't. Sometimes response is 1 day. Lately, it's been a few days. They always respond, and if it's a matter about using the software they'll answer your question. If you complain about the software being buggy or not working right, that's another thing altogether. I use SWP because I have no alternative, that doesn't mean I think it's a great program. The code must truly suck because I've tried 3 different multi-monitor setups and can't get charts to work and dumb things like preferences not being saved when you close the program crop up frequently.