Any Representatives From AMP On Here?

T

tommo

I was talking to a representative from AMP via email and he just stopped replying as soon as I asked any questions that were in anyway technical, they just didnt bother answering. Had a few people say their staff are pretty rude/unhelpful.

Want to get these questions answered as im seriously considering leaving prop firm to go self backed.
 
Yes - here you go: http://www.elitetrader.com/et/index.php?members/amp_trading.105298/

AMP is a forum sponsor, here.

I don't use AMP but for what it's worth, I suspect your experience with them may be a little uncharacteristic: generally, I think it's fair to say that their support staff has a better reputation for customer service than IB's, anyway.

(Edited to add: oops, sorry, posted at the same time as Mr. AMP himself, there, and without having seen his post while I was typing mine).
 
I read many times here people saying that AMP client support is rude, unhelpful...

I work with several FCMs and one account is also with AMP, and I can just say my experience with them is very positive. I always got immediate help and feedback, be it via chat, email or remote support.

I have no business with AMP other than having an account there, but I think once in a while a positive feedback is also nice for those who deserve it.

Keep up the good work AMP !

Greetings,
CALLumbus
 
Tommo, maybe you should try their chat. You will get immediate feedback and dont have to wait for a reply like with an email. And if they cannot solve the (technical) problem via chatting, they can establish a remote session to your computer and fix the problem directly on your machine.
 
Thanks CALLColumbus. Worth a try. It's just I had 5 or 6 specific questions which I know they may need to double check some info on so an email was easier to send and lay it out.

I expected a couple of days to get back to me. But it's been 2 weeks now
 
In the interest of credit where its due I got a response this time and they were very helpful.

Nothing like a bit of social media interaction ;-)
 
I was with AMP for about 1 year. Didn't have an issue with them.

They are my first recommendation to any1 because they are the cheapest and the best IMO.

I would have my $ there at the moment however they don't offer options.

From time to time I ask them if they have options availble. Sadly my wildest dreams get crushed.:(

You could post your questions here because a lot of people are with AMP and might be able to answer them.
 
tommo said:
I was talking to a representative from AMP via email and he just stopped replying as soon as I asked any questions that were in anyway technical, they just didnt bother answering. Had a few people say their staff are pretty rude/unhelpful.

Want to get these questions answered as im seriously considering leaving prop firm to go self backed.
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tommo said:
Thanks but this is where I have been emailing but often dont get any response. I will try again
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tommo said:
Thanks CALLColumbus. Worth a try. It's just I had 5 or 6 specific questions which I know they may need to double check some info on so an email was easier to send and lay it out.

I expected a couple of days to get back to me. But it's been 2 weeks now
More...

I prefer email also, as it creates a permanent record. And I too have had issues with AMP's replies to my inquiries. In fact, I literally could not open my account as I could not get an email reply to repeated inquiries even though I received an automated response confirming AMP's receipt of my email including a Ticket Code Reference Number! So I opened an account with Advantage Futures instead. (Who, incidentally, timely replied to my question.)

So, is the bottom line to all of this that AMP has inconsistent customer service at best? And if they can't answer ONE simple question from someone who is trying to open one, and perhaps two, $800k accounts, what should someone ascertain from that? And can AMP confidently accommodate larger accounts or do they only specialize in the one-lot pickers?
 
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