Quote from caliabc:
I would speak with an attorney. (can't hurt)
The front end firm should be able to show the IP address from where the trades took place. You are entitled to this information through discovery. BUT it may take a lawyer to get them to hand over the info.
Cross trades happen. Most firms have insurance to cover this type of error.
You may need to file a police report. I had to before the insurance company would speak with me. (again, ask the lawyer)
Did the firm move the trade to an error account, or did you liquidate the position. If you liquidated, you may have a problem.
I would start using a new firm. They can terminate their contract with you at anytime. You don't want to get stuck and not be able to trade while you wait for an ACAT.
This is going to be an uphill battle. I ended up splitting the difference with the firm. I didn't want to spend the time in arbitration, even though I had a good chance at winning.
Instead I spent my time informing my collegues not to use that firm. I probably hurt their revevnue more than the loss I had incurred.
NOTE: I am not a lawyer, but I did stay at a Holiday Inn Express once
Hmm..interesting point. My account representative actually RECOMMENDED I liquidate the trade, as there was a probability for a large move against me with the index futures trading as they were (he was correct about this). At the time I surmised this HAD to be an issue with my front-end, so I didn't think twice about taking his recommendation, but after digging more in depth today, it very well could be the fault of my broker...in which case I'm sure his advising me to close out the trade was purely a CYA move.
All I can say is thank God I trade with two seperate brokers and use two seperate front-ends...otherwise this could have turned into a disaster.