I also bought data from the both vendor.
I am pretty satisfied with TickData for the data and customer service. They are very honest and gave me a quick response, which I believe essential being a proper buisiness firm.
On the contrary, Price-Data.com is Horrable. I do not recommend anyone. The site may seem very decent, but the reality of the company is not at all.
I wanted make a custom order. Very inconviniently, they ask customers to send FAX although other data can be requested by webform. Since I live in Japan, I had to make an international call because 1-800 number doesn't work from abroad. However, very stupidly, no normal local number or international number is posted on the site. I mailed them, and got a unfriendly email for the number. Then, I made a call, or calls. The FAX automation is really crap, and I wasted 3 international calls. I emailed them again, and they seemed to fix it. After a few interaction, they or he ignore my order although I sent FAX with credit card information.
Unfortunately, I had to use them becuase some data I want is provided only by them for strange reason. I asked my friend in the US for being a proxy of me, but the trouble continued.
Over a week passed with no reply though his credit card had been charged and posted the day after the order fax. It finally took a very stern fax to generate any contact from the company.
They made an execuse that a person is on vacation, so it took so long.
Finally, after the huge delay and massive trial, I got the data, and checked it. It appears they sent a wrong symbol, and it may be reasonable to them becuase the site post wrong combination of the description of the data and ticker-symbol. Also, I included S&P futures data in the custom order.
http://www.price-data.com/custom_orders.cfm
If you take a quick look at this Custom Orders page, they say 'We include the following time frames for each contract/symbol provided..'.
Here, 'contract' is for futures data.
Then, they say after the huge delay, ' You included the mini S&P 500 futures in your order. We don't do futures on custom orders.'
It is not that they did not say the customer cannot incude futures, but they did say the customer Can incude futures.
We had to ask them straight things out, but there have been no reply.
