AMP, how could you?

[AMP_Futures]

point everyone to some customer satisfaction surveys, which nobody can verify and are most always worthless?

We are a US regulated firm. We are not able to publish anything on our website that we are unable to verify.

Which is exactly why we publish it...so there is a real view for traders to see how we support our customers.

 

[NQurious]

The OP can get his answers if he maybe calls them on the PHONE, rather than text text text through social media, or e-mails. Those avenues of communication are very impersonal. Try a phone call, and ask for a supervisor.

They also create a paper trail that AMP may not want out there as it can be screen cap's and shared. A phone call is how I would have approached this as well.

 

[faltd]

You are not able to verify your own rules and corporate principles? They are designed by your company management and formalized by your own lawyers. How can your company not verify and explain to onboarding clients and the inquiring public which clientele it favors and which not?

We are a US regulated firm. We are not able to publish anything on our website that we are unable to verify.

Which is exactly why we publish it...so there is a real view for traders to see how we support our customers.

 

[faltd]

Well the paper trail in this thread probably hurts this firm a lot more than a single or few disgruntled clients posting their exchange with the firm. Unless of course a paying sponsor can nowadays at will request ET's management to delete an entire thread. Well, I for one do not accuse AMP of anything, I simply shared my 2 cents how damaging their responses in this thread actually are, and to me it looks like they doubling down.

They also create a paper trail that AMP may not want out there as it can be screen cap's and shared. A phone call is how I would have approached this as well.

 

[AMP_Futures]

@faltd - we see you just joined ET 2 days ago - Welcome.

 

[RosyScenario]

They also create a paper trail that AMP may not want out there as it can be screen cap's and shared. A phone call is how I would have approached this as well.

The OP can get his answers if he maybe calls them on the PHONE

I called AMP to try to reconcile this obvious misunderstanding

 

[southall]

The reply only stated that my accounts were out of their "acceptable risk profile."


Most Brokerages have account minimums.

Perhaps AMP also needs to have an official account maximum value which they could make public. So everyone knows where they stand.

 

[faltd]

thank you. I appreciate the warm welcome.

@faltd - we see you just joined ET 2 days ago - Welcome.

 

[destriero]

JP, what was your max intraday size (combined) at AMP on $3MM net liq? I may have missed it.

 

[AMP_Futures]

Perhaps AMP also needs to have an official account maximum value

We have account min. $100 and No Account Maximum.
This account was not closed due to the account value.