Cgjung, I couldn't agree with you more. Datek
is one hell of a ride if you attempt to day trade, AND their customer service is atrocious.
Example 1: My Command Center window is fix, they cannot fix it, but blame it on me and/or my computer of course. One of their tech support guys made me change some 10-15 settings on my computer, but none of those changes made any difference. The window is still broken and they just do not care.
Example 2: When I day trade I have to flip between the order window, daily activity window, and kepp losing time costing me big bucks, but they do not care.
Example 3: They also overcharged me by giving me some 15 separate slow/inferior/bad orders on 5 separate days for many large blocks of shares for a stock that trades on the AMEX.
Example 4: I asked for credits for these overcharges, but it is the same story: Datek is giving me the runaround and blaming it on me, too. If I send e-mail, Datek sends me no response except a form letter. If I use Answerbox to write them to complain, oh no, it is your fault, you should've called. If I call, oh, no; not the right time; you should've called when the market was active. When I call when the markets are active, then oh, no, not the right time; we're just too busy now.
