Am I responsible for faulty Trademaven?

Had similar situation about 4 years ago with InstaQuote.

I had a pair and market starts selling off, my short position's been closed during heavy selling. Called broker was told short is closed. I close my long and call instaquote, they do a search and say that order has been send from my computer. I take a loss for the day and start fresh next day.
 
Quote from jzlucas:

A few days ago when ES shot up significantly, all the traders in a room I was in who use Trademaven/ Transact had yet another crash. All other traders had no situation. Everyone has their problems, but this particular setup seems to have a plethora of continuous nightmares.
You don't place a stop in case something like this happens? That way if a crash happens and your stop gets gunned before you get the computer back up then you are out of the market.
 
Quote from pinabetal:

You don't place a stop in case something like this happens? That way if a crash happens and your stop gets gunned before you get the computer back up then you are out of the market.
Thats when it freezes up usually, when it hits a target or stop.
 
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