I don't see what the big deal is
They just pulled off one of the biggest heists of all time in all of human history, did anyone not expect them to gloat and celebrate?
I worked as a consultant in a variety of industries - of all the clients i ever had, nobody matched the insurance executives. To them, cheating was more than just getting more than they bargained for, or had a right to, it was about beating the person they cheated. They wouldnt just screw you and walk away with what they gained, they'd rub your nose hard in it once they'd gotten away with it - as though that was more important to them than what they screwed you out of. An unusually mean spirited culture
NOTHING about this surprises me - they're giving the public they screwed 'the finger', and from my experience with insurance exectutive SCUM, I actually think they're enjoying the anger of the public more than they enjoyed the resort - it makes them feel big