ActiveTick down?

infy · Jun 15, 2015

Anybody else having trouble with ActiveTick tonight? My streams have been silent since about 9:00PM EDT (6/15/2015). About an hour now.

Everything was fine and then abruptly frozen. Connection is successful, subscriptions are successful, but no streaming data. Tried reconnecting. Nothing else has changed.

Emailed support a hour ago. Wondering if it's just me. Any comments on the reliability of ActiveTick are welcome too. If this is a service interruption, I think it's time to consider other options.

infy · Jun 16, 2015

Heard back from support. The ActiveTick feed was down for a couple of hours.

hardywu · Jul 25, 2015

And the history data is also not stable.

Code:

getDailyHistoryBars  AAPL 20150720000000 20150723000000
SEND (3): Daily bar history request [AAPL]
RECV (3): Bar history response [BarHistoryResponseSuccess]
--------------------------------------------------------------
[1/4] [07/20/2015 00:00:00] [o:130.97 h:132.97 l:130.70 c:132.07 vol:52802970]
[2/4] [07/21/2015 00:00:00] [o:132.85 h:132.92 l:130.32 c:130.71 vol:57170443]
[3/4] [07/22/2015 00:00:00] [o:121.99 h:125.50 l:121.99 c:125.14 vol:103585550]
[4/4] [07/23/2015 00:00:00] [o:126.31 h:127.09 l:125.06 c:125.16 vol:49267215]
--------------------------------------------------------------
Total records:4
getTicksForEntireDay AAPL 20150720
(4): Request timed-out
getTicksForEntireDay AAPL 2015072 
Invalid date
getTicksForEntireDay AAPL 201507  
Invalid date
getTicksForEntireDay AAPL 20150720
getTicksForEntireDay AA 20150720000000
(5): Request timed-out
(6): Request timed-out

activetick · Jul 25, 2015

@hardywu The getTicksForEntireDay method has been recently depricated. The way to retrieve tick data would be by using functions with time ranges similar to how you would request bar data:

getTicks [symbol] [beginTime] [endTime]
getTickQuotes [symbol] [beginTime] [endTime]
getTickTrades [symbol] [beginTime] [endTime]

hardywu · Jul 26, 2015

@activetick, but the problem with `getTicks, getTickQuotes and getTickTrades` is that they only return the first 100,000 ticks between [beginTime] and [endTime].

activetick · Jul 26, 2015

@hardywu ActiveTick servers return up to 100,000 tick records per request. We have this limit in place to prevent any abuse or erroneous queries. If you require additional records, you can always adjust the beginning time range to the last record of the previous response's time, and send another request to the server to retrieve next batch of records.

infy · Aug 2, 2015

ActiveTick appears down again today. Markets open for 25 minutes now but the stream is absolutely silent. This is a very serious problem.

MarcG · Sep 2, 2015

Sadly today I don't receive real time data for US Stocks via API. Currencies do work but nothing else.

MarcG · Sep 2, 2015

But quick reply from support team, thanks!