About the arrogance of a well known US FCM...

Quote from ASusilovic:

Today, after complaining about the service of a very well known FCM, I received the following message from their head of business development :


And at .20 per side, which is what ... is charging you, there isn't much incentive to go above and beyond the call of duty. If you would like to be treated as a full-service customer, then you would need to pay our full-service rates...

Edit : I / we trade more than 150k lots / per year / per million


Any comments ?
More...

Yes.

Tell the idiot writing that that at least treating customers professionally and friendly is part of the "call of duty" that you pay for. If that was indeed written as said, and did not have a history of you putting crap onto that case... the sentence is arrogant and unfriendly beyond believe. Professional courtesy is part of the call of duty ;)
 
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