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Please email the audit-trail to help@interactivebrokers.com and be sure to add mg101 to the subject line - that way the email gets routed to me. Thanks.

Please PM me at least a couple of examples. The best would be the extract from the audit-trails written by your TWS; if you don't have that then the account number and order-number or at least approximate time of problem. Thanks. (What is up with the "da" instead of "the" and the endless...

I think you should ignore both the poster and the thread.

http://www.elitetrader.com/vb/showthread.php?s=&postid=1049078#post1049078

We believe that our Sun nights problems were caused by a fault inside one of our high-availability-file-servers (HAFS). The purpose of such systems to serve files in a reliable and redundant manner. They are implemented as combinations of dual/mirrored disk-array and a purpose-built hardware...

Hard to believe, but please do PM me the details: account number and the order number. Thanks.

I am not aware of this bug. Could you please PM the details to "Pete - IB" and "DAV"? Thank you.

I need one specific order number to start a trace. Please PM ASAP. Thanks.

We have not changed the software for quite some time, but if you PM an order number that you suspect, we will have a look what happened. BTW, pre- and post- regular trading has different rules. I think (at least in some cases) the tick test is performed against the closing price.

When routing orders to INET IB enforces the "don't sell short on downtick" rule. (We have always done that; I will verify w/ compliance whether we still need to do so). This means that we raise the sell order price to be 1 tick above the bid for NASDAQ stocks and make it equal to or above the...

The issue we had was w/ the US servers. The connections to the European or Asian ones were not affected.

Today was not a typical day: - ISLAND confirmed technical problems in their primary systems - that is what caused the crossed NBBO around the open; this got fixed when we switched onto their backup site - we lost 2 internet gateway machines; the recovery from this should have been seamless...

Can you PLEASE call the help-desk and ask them to help you?

You should pick up the phone and call if you need immediate attention.

You need to contact the help-desk if you are having problems.

craig03, I think you are out of line here. This is your second post in this forum and you are already addressing the "prospective clients" and telling them about the "more reliable discount brokers out there". I trust that you had contacted our helpdesk about your problem w/ equal enthusiasm...

No one is pressuring you to do anything. You can run the stand-alone version of the TWS and then you upgrade when you chose to.

We ARE focusing on the active customers. However, there are a lot of traders out there who are still going through the learning curve and ask for the features you don't need. A while ago we have implemented the feature selector. It allows you to chose and activate the features YOU use...

Your experience sounds consistent with the market-data feed being delayed. This issue had been confirmed in this thread and rectified on 4/13 as stated in my previous post.

The new market data interface has been on line today. It worked as expected, i.e. it eliminated the delays.