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BENG, Maketable means a market order or a buy limit order that hits the market offer (sell limit order that hits the market bid). The reason we decided to route the non-marketable orders to ARCA-EDGE is because if your order bests the NBBO they will display it in the OTCBB montage provided...

BENG, we have not dropped NITE. We route to them when your order is marketable. Non-marketable orders will go to ARCA-EDGE. If you believe that your order was not handled correctly please PM me with order details and I will have a look. Thanks.

We have found the problem causing the missing market depth. It will be fixed for tomorrow.

We have found the problem causing the missing market depth. It will be fixed for tomorrow.

nononsense, We never shrugged off the "freeze" problem. In fact I even PM'd you on 6/27 asking for specific information if you were having the problem. I never heard back from you.

Have you contacted the IB help desk?

PuffyGums, thanks for the input. I just sent you a PM.

We want to hear from customers who are experiencing SPECIFICALLY this 10-30 second freezing quote problem every few minutes. This does not mean that your market data is updating and is crossed or lagging. This means that the quotes on your page stop updating. If you are having this problem...

Please email help@interactivebrokers.com and include the text "feezing quotes mg101" in the subject line. In the body of the email please include your login name or account so we can trace the problem. Thanks.

For those with this "sticky" problem, please email help@interactivebrokers.com and include the text "sticky mg101" in the subject line. Please let us know your account name. Thanks.

We had a problem with a network card in one of our tick servers this morning. The problem was corrected at about 9:45am EST. Have people been experiencing blank screens after this time? If so, please email help@interactivebrokers.com, include the text "mg101" in the subject line and include...

IB has started a thread on its discussion board inviting customers to help us improve the current TWS look and feel. The link to the thread is http://www.interactivebrokers.com/discus/messages/3/16239.html?1064602882 You will need to register in order to post.

Please email the specific example to the IB Help Desk and include "mg101 amex option" in the subject line. Please include your account name and specifics about the order (i.e. option, price, time, etc). The example will make it to my desk and we will investigate the problem. Thanks.

You cannot have a simultaneous buy and sell order in the same option underlying at AMEX. So if you already have a sell order working at AMEX, the buy order will not get submitted. Hope this helps.

IB does not take these problems lightly. We want to ensure our customers are happy and that we offer the best trading platform possible. To that end, IB also invites you to contact IB Management on such topics. Simply email ibmgmt@interactivebrokers.com with the specifics and we will do our best...

Please email the IB Help desk with specific examples of sluggish quotes and include in the subject line: MG101. This code will ensure the mail wil be forward to the appropriate person. Please include in the body of your email some specifics (i.e. time of day, security, your IB login name or...

I am still listening, but what you are talking about is not the problem that was originally described in this thread. There is difference between slow order execution and slow order entry (i.e. the time it take for the order to go "green"). The later is the problem that was investigated and...

Please send an email to ibhelpdesk with specifics of a 'slow' order example. Include the symbol, time of day, price and size, as well as the account from which the order was posted. In the subject line of your email include the following "slow order entry". I have alerted the helpdesk to...

Def and others at IB (including myself) monitor this board often in order to pick up on problems in our system. Your first contact should be with the help desk. Always try to give VERY specific examples of the problem. This should include your IB username or account, the date and time of the...

Let's be very clear about this. There is a difference between slow order entry and slow execution speed. I am talking specifically about slow order entry (i.e. the time it take your order to go "green"). Slow execution can mean that the order goes green immediately but you don't get a fill. This...