Why is customer service so bad at most brokers?

UVXY20 said:
Had a rep at Merrill who did not know the difference between portfolio margin and Reg-T. IB is a thread jungle online and impossible to reach by phone. Schwab has disabled one of my accounts for three days now because of a switch to TOS, promises to have it up every day by phone and then never gets back to me. I could go on.

Is there anyone out there that is fast, knowledgeable, competent, and doesn't rip me on commissions? Just stock and options. I assume no one offers great customer service plus futures and FX.
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I rarely contact the Help desk unless it is a life-and-death issue.

The trick is to let other people do the contacting.
Then their lives will be shortened by the poor service.
 
I have been with Schwab for 12 years now and rarely contacted their customer service. When I did I always got the help/fixes right away. I switched to ToS 2 weeks ago and it was done in one night literally: enabled the ToS for my account and downloaded the software. Next morning it was up and running and I was live trading again.

Also I have a small account not much over the day trading limit but I trade a lot. If someone has issues with ToS transition there may be something else going on.
 
Jzwu2017 said:
I have been with Schwab for 12 years now and rarely contacted their customer service. When I did I always got the help/fixes right away. I switched to ToS 2 weeks ago and it was done in one night literally: enabled the ToS for my account and downloaded the software. Next morning it was up and running and I was live trading again.

Also I have a small account not much over the day trading limit but I trade a lot. If someone has issues with ToS transition there may be something else going on.
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I was wondering if you know how to bring up a simple high/low ticker (stocks making new daily highs and lows) on ToS. StreetSmart edge has one but the people at Schwab couldn't tell me how to create one on ToS (or even if it has one).
 
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Best bankers + brokers do kids + college kids accounts well, even though ,may not make much off those.
Its not just the relatives of the kids,
Bill + Melinda Gates were kids + college kids once LOL:D:D
 
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