Dear Trader friends,
Dear Mr. Thomas Peterffy, Chairman of Interactive Brokers LLC,
I am reporting a very bad experience with an IB¡¯ customer support person in New Accounts Department, Interactive Brokers, Canada as following:
On March 19, 2007: I submitted an online application to opening a new account with IB.
On March 19, 2007: I setup the EFT instruction for funding.
On March 24, 2007: I mailed all documents to IB except the $1 check.
On March 26, 2007: I deposited US$8,000 into my account with the EFT instruction.
On March 29, 2007: I send an email to IB for requesting to waive the $1 check because I have deposited the fund US$8,000 in my account with EFT instruction. The EFT instruction should be more powerful than the $1 check.
On April 03, 2007: IB rejected/closed my account due to the $1 check even though the fund US$8,000 is still in my IB account.
On April 04, 2007: IB emailed me that ¡°IB is not the broker for you and you would be better served elsewhere¡±.
Dear Trader friends,
IB is very happy to reject/close my account in short time. This means that IB does not really care their customers. I and my clients have had more than ten accounts with IB. Could you advice me that I should close all accounts and go elsewhere? Could you recommend some better brokers?
Dear Mr. Thomas Peterffy, Chairman of Interactive Brokers LLC,
I am expecting that IB can improve your customer support services. IB¡¯s customers should be IB¡¯s first priority. Your customer support person should try their best to help IB¡¯s customers to open/keep accounts, rather than reject/close accounts.
If you feel that the IB¡¯ customer support person in New Accounts Department, Interactive Brokers, Canada is not qualify, you should fire him immediately because IB¡¯ customers will not like the person to service them. If you also think ¡°IB is not the broker for you and you would be better served elsewhere¡±, I will have to close all accounts and find another broker.
Thank you very much!
HappyFXTrader
Dear Mr. Thomas Peterffy, Chairman of Interactive Brokers LLC,
I am reporting a very bad experience with an IB¡¯ customer support person in New Accounts Department, Interactive Brokers, Canada as following:
On March 19, 2007: I submitted an online application to opening a new account with IB.
On March 19, 2007: I setup the EFT instruction for funding.
On March 24, 2007: I mailed all documents to IB except the $1 check.
On March 26, 2007: I deposited US$8,000 into my account with the EFT instruction.
On March 29, 2007: I send an email to IB for requesting to waive the $1 check because I have deposited the fund US$8,000 in my account with EFT instruction. The EFT instruction should be more powerful than the $1 check.
On April 03, 2007: IB rejected/closed my account due to the $1 check even though the fund US$8,000 is still in my IB account.
On April 04, 2007: IB emailed me that ¡°IB is not the broker for you and you would be better served elsewhere¡±.
Dear Trader friends,
IB is very happy to reject/close my account in short time. This means that IB does not really care their customers. I and my clients have had more than ten accounts with IB. Could you advice me that I should close all accounts and go elsewhere? Could you recommend some better brokers?
Dear Mr. Thomas Peterffy, Chairman of Interactive Brokers LLC,
I am expecting that IB can improve your customer support services. IB¡¯s customers should be IB¡¯s first priority. Your customer support person should try their best to help IB¡¯s customers to open/keep accounts, rather than reject/close accounts.
If you feel that the IB¡¯ customer support person in New Accounts Department, Interactive Brokers, Canada is not qualify, you should fire him immediately because IB¡¯ customers will not like the person to service them. If you also think ¡°IB is not the broker for you and you would be better served elsewhere¡±, I will have to close all accounts and find another broker.
Thank you very much!
HappyFXTrader
