I recently switched to cms-forex.com from fxcm and I have been horrified at what I traded "up" to.
I saw cms-forex as a progressive forex dealer using advanced trading software with tighter spreads than the competition.
Instead this is what I got, anemic customer service, snide amateurish reponses to my questions, delayed acknowledgement of received funds, constant server downtime, disadvantaged quotes, more than the other brokers diminshing the spread advantage. And to top it all off, they just cancelled all my outstanding orders while I was sleeping efectively eliminating my chances of making any money...
I was unhappy with fxcm, but at least there was someone around 24 hours to bitch to about shitty fills and server errors. After only a week, I am miserable with cms-forex.
Forex is still the wild wild west! Buyer beware.