Originally I wrote:
"1) Find out WHY they're down; ie, bad trades, bad investments, bad timing? etc.
2) Find out what they are/were invested in. (waiting for a stock to bounce or flat and in cash)."
THEN, I read your post about the 0.62%/month avg. return!!!
If 0.62%/month is avg, and they're down 70%, like you said, it'll take forever to regrow the capital. In desperation, they'll likely "swing for the fences" as someone else mentioned-- which could easily blow them up if wrong.
I'd get the h-ll out now.