Is this allowed?

Sorry, I should have made my 1st post a little bit clearer.



Two weeks ago I opened a new account of $2000 and before I made any trades I decided I don’t like the platform.

I requested a full withdrawal in check (free) but they had an excuse (can’t remember; something to do with covid-19) and it came wire ($15).

The $15 fee for wire, and the $1936 return are 2 (two) separate entries on my bank statement.

I called them, but their office is closed today.



My question is, are they allowed to take $64 without a reason?
 
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R33C0 said:
..........Two weeks ago I opened a new account of $2000 and before I made any trades I decided I don’t like the platform....................My question is, are they allowed to take $64 without a reason?
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  • No doubt it is in the fine print.
  • You closed the account too early.
 
R33C0 said:
Sorry, I should have made my 1st post a little bit clearer.

Two weeks ago I opened a new account of $2000 and before I made any trades I decided I don’t like the platform.

I requested a full withdrawal in check (free) but they had an excuse (can’t remember; something to do with covid-19) and it came wire ($15).

The $15 fee for wire, and the $1936 return are 2 (two) separate entries on my bank statement.

I called them, but their office is closed today.

My question is, are they allowed to take $64 without a reason?
More...

Come on...name the broker (they are not going to come knocking on your door) ?

If you've used any real time data for the platform (even if no trades were placed)...they could have charged you a fee for such.

wrbtrader
 
R33C0 said:
...
It’s early Saturday morning and I thought I’d ask here first before I call them, possibly making an ass out of myself, but is this allowed?
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Not to be harsh, but you've already made an ass out of yourself by panicking about a piddly amount and asking the question here, on a weekend, while trying to call your broker on a weekend. A Saturday.

Dude, just wait until Monday, (or Tuesday if it is a US broker, assuming they are closed for the holiday), and ask the broker directly. If there was an error, they'll correct it. If not, they'll explain it to you. Good grief.
 
OK, now I know what happened. (I’m a new trader and am learning things.) I emailed and they replied:

"Thank you for your inquiry, however 25.00 is for the inactivity fee, 9.00 for the market data & 30.00 for the wiring fee by the bank."

Thank you all for replies.
 
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