DTN/IQ Feed. What would you do?

[tortoise]

1) About an hour ago, DTN disconnected my account. Without warning.

2) When I contacted customer service, the response was "billing has a disconnect on your account."

3) "Billing," of course, is now closed.

4) I've checked my account online and, as I assumed, it's paid in full.

5) I'm in a position, now sans charts.

Q: What would you do re: DTN?

 

[smallStops]

make sure your data-feed ( core trading necessity ) bills are paid on time.

 

[tortoise]

make sure your data-feed ( core trading necessity ) bills are paid on time.

They were, they are. Can you read?

 

[tiddlywinks]

An accurate (equivalent to IQF) and reliable fee-per-exchange feed is available through SierraChart. http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php

Full disclosure: I am an IQF client and a Sierracharts software-only client .
No judgement as to which party is in err is being made.

 

[smallStops]

They were, they are. Can you read?

Sorry I missed the billing was actually paid. lol!
May I suggest to find out really what is behind :
- for instance, do they have another customer with the same name as yours who did not pay their bill on time?
- does this happen to other customers?
so as to make sure this does not happen again.

 

[tortoise]

They say it was an "error" in the billing department.

Beyond that, no apology.

I've been a DTN/IQ customer for six years. Never has there been a "payment problem" with my account.

Needless to say, I'll be decamping for a different data service provider.