I spoke with Kris. Took them 9 weeks to pay him 3K. I opened an account with them this week and they were very responsive. Then today I reset my account at 10:30am and they stated they could not find my money and I had to prove to them that I paid for my reset. It's now 4:11, and no reset. I am so disappointed I wasted my money with this company. Worst decision I've made.