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Points taken. Please note that the small delay (several hundred milliseconds to 1 second) shouldn't be a factor at all. Think about it. As a trader it's normal for you to decide what limit orders to use based on the price you see now, rather than (guessing) what price it would be after the...

No, it's not you. I refer to the person who officially took charge of my case, handled and answered my ticket. I filed this case long time ago before this thread. I remember you did tell me that I must resort to the ticket system for specific problems due to regulatory reasons. You didn't...

Based on my about ten years of trading experience, I couldn't think of a valid explanation why someone would not want to use SLO in this case. ELO doesn't accept orders whose price is outside 5 price queues. What's the point of submitting an order which is destined to rejection? It made no sense...

Good to hear that IB was honest about their mistakes about ten years ago. Unfortunately this sort of good news didn't happen to me. What I experienced was completely opposite to yours. One week passed after the reply of the investigation, IB remained completely silent again. It didn't...

IB system failure seems to be higher than expected this year. I experienced market data loss and screw-ups (eg chart plotting wrong bars) about one month ago. It happened about 20 minutes before market close. They still hadn't fixed it at market close. IB is still my backup broker until it...

Ideal is used to be a platform to trade at a size of less than 25,000 USD. It's gone now. I tried to submit an order of 24000 USD as a test. It gave me this warning: "Your order size is below the USD 25000 IdealPro minimum and will be routed as an odd lot order." What does it actually...

I want to stress that my stop orders were executed successfully when I tested it in PaperTrading. It's the trap! You never know it actually failed until you really put your money at risk and trade! You got caught and surprised by this kind of bugs even if you are prudent enough to test and...

This raised another question. I didn't receive a "cancellation" flag (ie the red color cell) even though my stop was actually rejected when it reached the AMS/3 system. I have actually simplified my case. I don't know if that part of details is relevant (but it seems so now) and can help to...

All local brokers I use give me options to choose specifically what limit order I send to the market. Unfortunately IB doesn't have those options so I don't know exactly what native limit order IB sends to the AMS/3 system (the system that HKEX uses). I couldn't get the answer from IB staff...

Finally I received a reply from IB today after several hard pushes. It's ridiculous that I have to resort to a forum to successfully force IB to follow up my case finally. Anyway it's better than doing nothing. An IB rep in ET told me the stop is simulated for HKEX (I knew it), but I...

This has happened two times already. I reported it immediately once it occurred. The staff said they are checking. None called back. Also someone working in IB here asked me to submit my account details. I did. Still no response. :( How could I place my trust and trade if even the most...

Hello. What are your needs or criteria? IB is still your best choice if you want to trade many worldwide products on one account. As far as commission go, commission is negotiable for most local brokerage. I have opened accounts in several local brokerage although I don't use all of them...

IB is my backup broker now and I haven't really traded with it for the last year. I submitted two stop limit orders this month but they all failed miserably. I don't know if this problem persists for a long time or just happen recently. I have asked IB. One week passed. They still didn't give me...

That's ridiculous. More people should know about it. :( :(

Another compliant from a former IB customer: http://www.elitetrader.com/vb/showthread.php?s=&threadid=163992 He questioned how IB actually calculates buying power. The result IB returns is largely underestimated. He got much less buying power than what he expected. Then he found the problem...

I would say IB margin policy has gone crazy since last global financial turmoil so it's nothing surprising if such things happen on IB. They claim they have rather competitive but safe margin ratios on their website. 50% this, 35% that. But, heck, that's not the truth. They keep a special...

I don't understand either. The ask should update to 0.60 (Which is your order) in this case. Several questions: 1. Is your order accepted in TWS? If so, is it submitted to the exchange already (the green status)? 2. Do you think the ask gets stuck somehow so it won't reflect the update? Try...

There are products which are still trading in the major US markets when Asian reset time clicks in. For example US index & interest-rate futures in CME/CBOT, Commodities futures in NYMEX(COMEX) etc. Refer to...

Two resets times happen at the middle of trading: US/European servers => in the middle of Asian markets' trading session Asian servers => in the middle of US markets' trading session It would be much better if IB set the reset time at the time where both Asian & US markets are closed...

IB monitors your margin in real time. It takes IB less than 1 second to liquidate your positions. IB will still be able to liquidate your positions even HSI is more volatile now. HSI won't drop 1000 points in a matter of a few seconds. IB will not get into trouble even if the intraday...